OTP Codes Failing for PCI Reveal

Incident Report for Apto Payments

Resolved

This incident has been resolved at this time. We will continue to monitor.

Posted Dec 22, 2022 - 16:44 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 22, 2022 - 16:38 PST

Update

We are continuing to investigate this issue, which may be limited to certain customer's implementations. We are delivering OTP for PCI Card Reveal events, but not all end-user experiences are successful in revealing the card.

Posted Dec 22, 2022 - 15:47 PST

Investigating

Certain Apto customer programs are experiencing OTP code failures for PCI reveal events.

Posted Dec 22, 2022 - 14:44 PST

This incident affected: Apto APIs (UX.BE API, CO.BE API).